Refund policy

  • Response times may be somewhat delayed over certain days over the holiday period. Apologies if you experience any wait times and all inquiries are being addressed.
  • Our SEO addon did not make Christmas even release as was hoped, but is quickly being finalized for its first public release! Please stay tuned for the official launch here at the store, or by following the sneak preview thread at
  • Our new powerful addon, SEO & Index Tools is almost released for Early Access! Early customers will be able to beta test the addon at a lower, locked-in license price. Stay tuned for announcements!

Returns and Refund Policy

Thank you for shopping at Nulumia.

Digital products

Refunds shall be given at the discretion of Nulumia. Note that refunds shall not be granted once the software has been downloaded. Nulumia also reserves the right to refuse a refund based on incompatibility with third-party software other than the initial program the product was designed for as well as any modification done to said design.

The condition(s) that must be met for a refund are as follows:

  • You are unable to retrieve the product after purchasing
  • You have purchased a product for a platform other than which intended but have not yet downloaded the product
  • Request a refund by email within 14 days of original purchase

Contact us

If you have any questions about our returns and refunds policy or for assistance if you experience any issues receiving or downloading our products, please contact us: